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Privacy Policy

Effective Date: [Insert Date]

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Introduction

This Privacy Policy ("Policy") describes how OptimalCare Leads ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or use our website located at [Insert Website URL] (the "Site"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Policy applies to all users of the Site, including users located in California, and is in compliance with the California Consumer Privacy Act (CCPA) and other applicable data protection laws.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Policy, you must refrain from using the Site.

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1. Information We Collect

We collect information from you when you visit the Site, create an account, request leads, or otherwise interact with us. The information we collect may include:

A. Personal Information

  • Identification Information: Name, email address, phone number, mailing address, and account credentials (username, password).

  • Transaction Information: Billing information, payment details, and records of services or leads you have purchased or interacted with on the Site.

  • Professional Information: For users who register as healthcare professionals, we may collect professional credentials, business name, location, and related details.

B. Automatically Collected Information

  • Technical Data: IP address, browser type, device information, operating system, and browsing activity on the Site.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies may track your preferences, browsing history, and other usage information. You can adjust your browser settings to reject cookies, but doing so may limit your access to certain features of the Site.

C. Sensitive Information

We do not intentionally collect sensitive personal information (e.g., racial or ethnic origin, religious beliefs, health information) unless required for the services provided (e.g., for healthcare providers). If you provide sensitive personal data, you consent to its use as necessary to deliver services.

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2. How We Use Your Information

We use the information we collect from you for various purposes, including but not limited to:

  • Providing Services: To create and manage your account, provide you with access to leads, process transactions, and deliver the services offered through the Site.

  • Communication: To send you transactional emails (e.g., order confirmations, account notifications), respond to your inquiries, or send marketing communications (if you have opted in).

  • Improving the Site: To analyze usage patterns, enhance the functionality of the Site, and customize user experiences.

  • Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

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3. Sharing of Your Information

We may share your personal information with third parties under the following circumstances:

A. Service Providers

We may share your personal information with third-party service providers who assist us in operating the Site and delivering services to you. These service providers include payment processors, data storage providers, customer service platforms, and marketing agencies. We ensure that these service providers are bound by confidentiality agreements and are prohibited from using your personal information for other purposes.

B. Business Transfers

In the event of a merger, acquisition, sale of assets, or any other business transaction, your personal information may be transferred as part of the transaction. We will notify you if your information is transferred to a new entity, and such transfer will be subject to the terms of this Privacy Policy or a new privacy policy.

C. Legal Compliance

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including for national security or law enforcement purposes.

D. With Your Consent

We may share your personal information for any other purpose disclosed to you at the time we collect your data, or with your explicit consent.

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4. California Consumer Privacy Act (CCPA) Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) with respect to your personal information. These rights include:

A. Right to Know

You have the right to request that we disclose the following information about the personal information we have collected about you during the past 12 months:

  • The categories of personal information collected.

  • The categories of sources from which the personal information was collected.

  • The business or commercial purposes for collecting the personal information.

  • The categories of third parties with whom the personal information has been shared.

  • The specific pieces of personal information we have collected about you.

B. Right to Delete

You have the right to request that we delete any personal information we have collected about you, subject to certain exceptions (e.g., if we need to retain the information to complete a transaction or comply with legal obligations).

C. Right to Opt-Out of the Sale of Personal Information

While we do not sell your personal information in the traditional sense, we may share your information with third parties for certain purposes (e.g., marketing). You have the right to opt out of the sale of your personal information. If you wish to exercise this right, please contact us directly via email at contact@optimalcareleads.com.

D. Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights under the CCPA. This means that we will not deny you services or charge you different prices or rates for services based on your exercise of these rights.

To exercise any of these rights, please contact us at contact@optimalcareleads.com. We will respond to your request within 45 days of receipt, as required by the CCPA.

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5. Security of Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

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6. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, we will take steps to securely delete or anonymize it.

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7. Your Choices and Access to Your Information

You have the right to access, update, and correct the personal information you have provided to us. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with the Site. These technologies help us improve your experience, analyze usage trends, and provide personalized content and advertising.
If Wix provides a cookie banner, we will ensure it is implemented on the Site. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to access certain features of the Site.

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9. Children's Privacy

The Site is not intended for use by individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete such information from our systems.

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10. International Transfers

This Site and its services are intended for users based in the United States. We do not anticipate serving international clients or leads. If you are accessing the Site from outside the United States, please be aware that your personal information will not be collected, stored, or processed.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the "Effective Date" at the top of the Policy will be updated accordingly. Please review this Privacy Policy periodically for any changes.

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12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights under the California Consumer Privacy Act (CCPA), please contact us at:

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OptimalCare Leads
contact@optimalcareleads.com

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